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CREATING
EFFECTIVE TEAMS: KEY ELEMENTS OF THE PROCESS
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[This is a sample
outline. All of our programs can be customized to suit your needs.]
Every work organization must operate
as a team to be effective. There are key elements that make teams work.
Among these elements are having a clear and shared vision of growth and
development, common goals, strategies and tactics. Also important is an
effective feedback mechanism and ongoing evaluation. The common thread
which runs through all of this is effective communication. How we send and
receive information is critical in maintaining the work team. This is no
small task. This workshop explores the essential elements of building and
maintaining a quality diverse team. The overall goal of this training, as with
all our training, is to build models of unity while maintaining our diversity.
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Surveys/Assessment
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Focus Groups
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Informal management interviews
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Abbreviated surveys
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Observation/Anecdotal
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Facilitators use an interactive
means of instruction, including large and small group discussions, role-playing,
individual exercises, and assessments.
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INTRODUCTION: PURPOSE AND PROCESS
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Understanding the program objectives
and the rationale for team building
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Exploring the team’s expectations
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Agreeing upon guidelines for
communication and confidentiality
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Understanding the major requirements
of one’s own job
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Understanding the jobs of each team
member
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Discovering what team members expect
and need from one another
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Clarifying and refocusing the team’s
role and responsibilities
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INDIVIDUAL
FEEDBACK/COMMUNICATION SKILLS
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Identifying characteristics of good
vs. poor communication
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To better understand and use Active
Listening techniques
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Appropriate questioning techniques
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Paraphrasing, reflecting and
reframing statements
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Non-verbal cues
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“I” messages
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Exploring the dynamics of
cross-cultural interaction
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Identifying key attitudes for
successful cross-cultural and cross-gender communication
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Identifying communication styles and
patterns of diverse cultural groups
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Identifying communication styles of
males and females
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Understanding the nature of and role
of conflict
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Identifying common reactions to
disagreement/conflict
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Developing conflict resolution and
negotiation skills
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PROBLEM SOLVING SIMULATION
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Observing team interaction and
identifying areas for improvement
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Identifying problem-solving
behaviors and strategies of each team
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Exploring the effects of
collaboration and competition
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Conducting organizational assessment
and developing action plans
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Determination of desired future
state
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Identification of barriers/strengths
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Development of tactics and
strategies
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Conducting individual assessment and
developing action plans
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Identifying ongoing follow-up and
evaluation
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Washington DC 20011