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One Day Conflict
Resolution Training Program
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[This is a sample
outline. All of our programs can be customized to suit your needs.]
This program is designed to:
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Introduce basic concepts of conflict resolution
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Create an atmosphere for dialogue among the
participants on conflict resolution |
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Introduce basic skills of communication and problem
solving |
Format: Facilitator(s) use interactive methods of instruction including large
and small group discussions, role playing and individual exercises.
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Overview of conflict |
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Definition of conflict |
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The nature and purpose of conflict |
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Causes of conflict |
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Behaviors in conflict |
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The adversarial vs. the cooperative mindset
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Models in society for conflict resolution (courts,
politics, etc.) |
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Personal styles and approaches in managing conflict
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Anger management |
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Characteristics of good vs. poor communication
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Culture and gender communication styles |
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Active listening |
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Appropriate questioning techniques |
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Paraphrasing, reflecting and reframing statements
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Non-verbal cues |
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Demonstration Exercises |
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"I" Messages |
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Problem Solving Model |
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Separating needs/interest from personalities
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Role Play |
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De-briefing and Evaluation
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Washington DC 20011